By using Avaya Aura contact center technology, Mega Bank has reduced dropped calls from customers. To improve the quality of service to customers, PT Bank Mega Tbk (Mega Bank) continues to strengthen its claim to technological systems. In fact, by using technology, Mega Bank is able to reduce customer dissatisfaction about various banking facilities granted .
Manager Treasury and International Banking System of Bank Mega, Tri Yanuar said, using the Avaya Aura contact center technolog , Mega Bank has reduced dropped calls from customers to less than 5 % and can handle more than 5 thousand calls per day .
"To support the increase of customers and the growth that has been projected , Mega Bank should increase its contact center technology to boost services for customers ", said Yanuar, in Jakarta, Thursday, December 12, 2013 .
Until now, Bank Mega has had 7 thousand employees, 120 branches and 193 sub-branches. Bank owned Chairul it has served 2.6 million customers in Indonesia , including 1 million customers and 1.6 million financing credit card customers .
" It's important our customers can access the contact center to quickly and easily at any time and from anywhere. Moreover, there are tens of thousands of phone calls from the contact center to our customers every day, "explained Yanuar .