Wednesday, May 6, 2015

Banking Bill should guarantee the Customer Rights

Banking Bill is not only egulate the banking business but also set relevant consumer protection. Indonesian Consumers Foundation (YLKI) requested that particular consumer protection unfair practices in contractual terms that do banking to its customers, incorporated into the Banking Bill.

"Currently, there are a lot of unfair contractual terms in the banking industry. For example on existing contractual arrangements often the phrase 'with these customers subject to bank rules and other rules which will be enforced bank', "said Director YLKI, Sudaryatmo, in Jakarta, Wednesday, May 6, 2015.

With the inclusion of rules unfair practices in contractual terms that do banking on consumers to Banking Bill, expected these practices no longer in the agreements between banking customers.

According Sudaryatmo, Banking Bill is not only regulate the banking business but also for the protection of consumers, for example related to unfair contractual terms. "This is to prevent any exploitation of the bank's strong against consumers. There needs state intervention through regulation or a specialized institution, "he said.

In addition, YLKI also asked the Parliament and other interested parties who drafted the Banking Bill to reorganize regarding the protection of customer data. "There must be regulation, self-regulation, consumer education, technology and related institutional protection of customer data," he concluded.

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